Report all Service Issues to Customers can contact Sinch Customer Support Vonage via email or web using one of the following developer/enterprise portal. Enterprise methods: Technical Support access to vendor technical Documentation here. Email support Documentation here. Documentation here. customers can also support leverage chat tools and a 24/7/365 phone/email, dedicated phone number. Customer Portal, or Dashboard Documentation here. Dedicated Customer Yes for enterprise Yes for enterprise Yes; CSM will manage Is a CSM provided? Two levels of training, ICB Yes Success Manager customers customers implementation for clients managed services and support. GDPR, HIPAA, SOC 2 GDPR, HIPAA, PCI, SOC 2 Regulatory compliances GDPR, HIPAA, HITRUST GDPR, HIPAA, HITRUST, Compliance SOC 2 GDPR, SOC 2 the supplier meets (with MVP), PCI, SOC 2 PCI, SOC 2 Roadmap: PCI Roadmap: HITRUST IntelePeer has built solutions and feature capabilities that will ease development for customers. Customers can choose It is important that the IntelePeer managed partner or prospect CPaaS products require a services or use the understand that Caveats additional considerations measure of development IntelePeer platform as n/a development (whether in- n/a n/a effort from the customer. part of their house or third-party) is infrastructure. needed to use this platform. Ability to scale automation and communications is easy with IntelePeer based on the network that other CPaaS providers can't offer. Located in 62+ countries 5+ years creating with 600+ operator carrier communications platforms CPaaS capabilities tie into connections. for businesses to RingCentral's UCaaS personalize their CX. offering (UCPaaS). Allows Tier 1 carrier-grade businesses to use a single Suite of CPaaS technology 100% cloud-native with network offers 100% Pre-packaged solutions trusted business phone services owned by 8x8 active/active global reach giving customers with low/no code number, one platform, and Full tech stack to takes advantage of infrastructure offering and partners access to capabilities that bolt onto one set of APIs for all complement any client worldwide network 100% uptime SLA while every mobile phone on the unique features of the existing UC/CC/IVR to UCaaS and CPaaS needs. needs. Global reach, Differentiators infrastructure. Best-of- combining all offerings planet. provider automate conversational exible pricing, and the breed CPaaS APIs and into a single screen. customer journeys. One source for best video API on the SDKs ranging from SMS to Complete CPaaS solution communications data and market. Video; includes robust Priced transparently for with omni-channel support Robust analytics on- interactions with WebRTC analytics tool. easy-to-forecast cost. and administrative self- demand. Multiple customers, ensuring service dashboard. languages. Machine uniform enforcement of learning. Supported by data retention and Sinch enables 600B IntelePeer's managed compliance. customer engagements services team. per year.