The top UCaaS Providers 2023- Zoom Phone, 8x8, RingCentral, Microsoft Teams Voice

How do I choose a UCaaS Provider

8x8, Zoom, Ringcentral, Microsoft Teams

UCaaS Matrix link to provider's Provider 8x8 RingCentral Zoom Cisco Webex Microsoft Teams Pathnder prole HQ Supplier's headquarters Campbell, CA Belmont, CA San Jose, CA San Jose, CA Redmond, WA Size of supplier by # of Employees 1,500 4,000 5,000+ 76,000 144,000 employee count Privately owned or Public / Private Public: EGHT Public: RNG Public: ZM Public: CSCO Public: MSFT publicly traded 70+ Million UCaaS 20 million daily active Number of licenses Seats in Service 1M 2M Subscribers with over 2 Condential users (as of November deployed Million Phone Seats 2019) This provider's placement Gartner Magic Quadrant in Gartner's Magic Leaders Leaders Leaders Leaders Leaders 2022 Quadrant for the industry Ideal opportunities for the Sweet Spot 100-10,000 seats 500 - 25,000 seats 150-10,000+ seats 250-1,000 seats 2-10,000+ seats provider Dimelo - Renamed RingCentral Engage (a Companies acquired and Callstats.io, Contactual, social media customer LinkedIn, Skype Key Acquisitions integrated into the DXI, MarianaIQ, QSE, Keybase, Kites Broadsoft communications service Technologies, Yammer supplier's offering VoiceNET, Wavecell Glip Data-at-rest locations: NA: Atlanta, Chicago, NA: Denver, New York APAC: Busan, Chennai, Location of supplier's data Dallas, Los Angeles, Miami, City, San Jose NA: Ashburn (VA), Canada, Hong Kong, New South centers New York, San Jose, NA: Chicago, Council Santa Clara Wales, Osaka, Pune, Seoul, Seattle, Toronto, Vienna EMEA: Amsterdam, Bluffs (IA), Dallas, Los Singapore, Tokyo, Victoria APAC: Asia-Pacic (VA) Frankfurt Angeles, New York EMEA: Amsterdam, London EMEA: Abu Dhabi, Datacenter Locations EMEA: Europe, Middle EMEA: Amsterdam, APAC: Hong Kong, EMEA: Amsterdam, Amsterdam, Berlin, Cape East, Africa London, Paris, Zurich Melbourne, Mumbai Frankfurt, London APAC: Hong Kong, New Town, Cardiff, Dubai, (pending - 2H 2020), Delhi, Singapore, Sydney Dublin, Frankfurt, Geneva, LATAM: Latin America APAC: Singapore, Sydney, Sydney, Tokyo APAC: Melbourne, Osaka, Johannesburg, London, Tokyo Sydney, Tokyo LATAM: Rio de Janeiro Marseille, Paris, Zurich NA: North America LATAM: São Paulo LATAM: Rio de Janeiro (pending - 2H 2020) NA: Bay (CA), Boydton (VA), Quebec City, Toronto Available via 3rd Party Cisco, Panasonic, Poly, Cisco (SPA), Mitel, Poly, AudioCodes, Cisco, Poly, IP phones supported (not from Microsoft): Compatible Handsets Yealink (click here for Yealink (click here for Yealink (click here for Cisco and/or resold by supplier device list) device list) device list) Audiocodes, Poly, Yealink Does provider leverage a proprietary/native Platform platform or leverage a Proprietary Proprietary Proprietary Cisco Broadcloud Microsoft platform via third-party partnership? CPNI, Cyber Essentials Plus UK, CSA Star Alliance GDPR, FedRAMP, HIPPA, PCI, HIPAA, HITRUST, Compliance, FISMA, SOC2, CSA-STAR, IAPP, FedRAMP, SOC 1/2, GDPR Cyber Security, FINRA, CS, GDPR, HITRUST, ISO Regulatory compliances GDPR, HIPAA, HITRUST, NCSC DOD IL2, FERPA, Compliance GDPR, HIPAA, HITRUST 27001/27017/27018, the supplier meets ISO27001 & 9001 UK, PIPE DA/PHIPA Over 42 national, regional, CSF, PCI, SOC 2, SOX SOC 2/3 PCI-DSS, Privacy Shield and industry-specic US/UK, SOX, UK Gov't Full List Available Here regulations ATO Ability to comply with new GDPR Compliance Yes Yes Yes Yes Yes EU standard Partners with Five9, NICE inContact, Twilio, Talkdesk, RingCentral Contact Contact center solutions Genesys. Currently Cisco UCCE, UCCX, Contact Center Proprietary Center (NICE inContact) None the supplier offers deploying proprietary Webex CC RingCentral Engage version called VEC (Video Engagement Center) Can imitate Key Phone Key System Emulation No No Yes No No System functionality