The top UCaaS Providers 2023- Zoom Phone, 8x8, RingCentral, Microsoft Teams Voice
Gartner Magic Quadrant Leaders for UCaaS
How do I choose a UCaaS Provider
8x8, Zoom, Ringcentral, Microsoft Teams
UCaaS Matrix link to provider's Provider 8x8 RingCentral Zoom Cisco Webex Microsoft Teams Pathnder prole HQ Supplier's headquarters Campbell, CA Belmont, CA San Jose, CA San Jose, CA Redmond, WA Size of supplier by # of Employees 1,500 4,000 5,000+ 76,000 144,000 employee count Privately owned or Public / Private Public: EGHT Public: RNG Public: ZM Public: CSCO Public: MSFT publicly traded 70+ Million UCaaS 20 million daily active Number of licenses Seats in Service 1M 2M Subscribers with over 2 Condential users (as of November deployed Million Phone Seats 2019) This provider's placement Gartner Magic Quadrant in Gartner's Magic Leaders Leaders Leaders Leaders Leaders 2022 Quadrant for the industry Ideal opportunities for the Sweet Spot 100-10,000 seats 500 - 25,000 seats 150-10,000+ seats 250-1,000 seats 2-10,000+ seats provider Dimelo - Renamed RingCentral Engage (a Companies acquired and Callstats.io, Contactual, social media customer LinkedIn, Skype Key Acquisitions integrated into the DXI, MarianaIQ, QSE, Keybase, Kites Broadsoft communications service Technologies, Yammer supplier's offering VoiceNET, Wavecell Glip Data-at-rest locations: NA: Atlanta, Chicago, NA: Denver, New York APAC: Busan, Chennai, Location of supplier's data Dallas, Los Angeles, Miami, City, San Jose NA: Ashburn (VA), Canada, Hong Kong, New South centers New York, San Jose, NA: Chicago, Council Santa Clara Wales, Osaka, Pune, Seoul, Seattle, Toronto, Vienna EMEA: Amsterdam, Bluffs (IA), Dallas, Los Singapore, Tokyo, Victoria APAC: Asia-Pacic (VA) Frankfurt Angeles, New York EMEA: Amsterdam, London EMEA: Abu Dhabi, Datacenter Locations EMEA: Europe, Middle EMEA: Amsterdam, APAC: Hong Kong, EMEA: Amsterdam, Amsterdam, Berlin, Cape East, Africa London, Paris, Zurich Melbourne, Mumbai Frankfurt, London APAC: Hong Kong, New Town, Cardiff, Dubai, (pending - 2H 2020), Delhi, Singapore, Sydney Dublin, Frankfurt, Geneva, LATAM: Latin America APAC: Singapore, Sydney, Sydney, Tokyo APAC: Melbourne, Osaka, Johannesburg, London, Tokyo Sydney, Tokyo LATAM: Rio de Janeiro Marseille, Paris, Zurich NA: North America LATAM: São Paulo LATAM: Rio de Janeiro (pending - 2H 2020) NA: Bay (CA), Boydton (VA), Quebec City, Toronto Available via 3rd Party Cisco, Panasonic, Poly, Cisco (SPA), Mitel, Poly, AudioCodes, Cisco, Poly, IP phones supported (not from Microsoft): Compatible Handsets Yealink (click here for Yealink (click here for Yealink (click here for Cisco and/or resold by supplier device list) device list) device list) Audiocodes, Poly, Yealink Does provider leverage a proprietary/native Platform platform or leverage a Proprietary Proprietary Proprietary Cisco Broadcloud Microsoft platform via third-party partnership? CPNI, Cyber Essentials Plus UK, CSA Star Alliance GDPR, FedRAMP, HIPPA, PCI, HIPAA, HITRUST, Compliance, FISMA, SOC2, CSA-STAR, IAPP, FedRAMP, SOC 1/2, GDPR Cyber Security, FINRA, CS, GDPR, HITRUST, ISO Regulatory compliances GDPR, HIPAA, HITRUST, NCSC DOD IL2, FERPA, Compliance GDPR, HIPAA, HITRUST 27001/27017/27018, the supplier meets ISO27001 & 9001 UK, PIPE DA/PHIPA Over 42 national, regional, CSF, PCI, SOC 2, SOX SOC 2/3 PCI-DSS, Privacy Shield and industry-specic US/UK, SOX, UK Gov't Full List Available Here regulations ATO Ability to comply with new GDPR Compliance Yes Yes Yes Yes Yes EU standard Partners with Five9, NICE inContact, Twilio, Talkdesk, RingCentral Contact Contact center solutions Genesys. Currently Cisco UCCE, UCCX, Contact Center Proprietary Center (NICE inContact) None the supplier offers deploying proprietary Webex CC RingCentral Engage version called VEC (Video Engagement Center) Can imitate Key Phone Key System Emulation No No Yes No No System functionality
Does the supplier offer SIP Yes - Cisco offers PSTN SIP Trunking Available trunking services for on- No No Yes services sold through No premises PBXs? Cisco VARs Salesforce, AgileCRM, Bullhorn, eAgent, HubSpot, Mindscope, Salesforce, Bullhorn, Salesforce, HubSpot, Salesforce, Microsoft Microsoft Dynamics, Microsoft Dynamics, HubSpot, Microsoft Microsoft Dynamics, 3rd-party SaaS solutions Dynamics, ServiceNow, Salesforce, ServiceNow, CRM / ERP / Ticketing NetSuite, OnePageCRM, Dynamics, NetSuite, ServiceNow Zendesk, with which the supplier SugarCRM, Zoho Zendesk, Zoho App Integration Practice Partner, Oracle Sales Cloud, Zoho has pre-built integrations SalesFusion, ServiceNow, ServiceNow, Zendesk, Full List Here Additional Apps: see here SugarCRM, Teamwork, Zoho Full List Here TopProducer, Zendesk, Zoho Microsoft/Ofce365, 3rd-party Cisco Webex/Webex Cisco Webex/Webex mail/collaboration Google Workspace, Google Workspace, Productivity App Teams, Google Workspace, Google Workspace, Teams, Microsoft Teams, solutions with which the Microsoft/Ofce365, Microsoft/Ofce365, Integration Microsoft/Ofce365, Microsoft/Ofce365 Slack supplier has pre-built Slack, Microsoft Teams Slack, Microsoft Teams Slack, Microsoft Teams integrations Additional Apps: See here Direct Routing for PSTN access Embedded Softphone Microsoft Teams Supplier's capability with Direct Routing for PSTN Dialer Embedded Softphone Microsoft Calling Plans for Integrations Microsoft Teams access Embedded Softphone Dialer PSTN Access Dialer (Teams web- Bot integration version) SD-WAN technologies VMware SD-WAN by SD-WAN Offerings that these providers offer none none available via providers available via providers VeloCloud and manage themselves. Do these suppliers offer Dedicated Circuits for yes; SIP trunking to on- UCaaS trafc only, yes; dedicated voice Circuits Offered prem PBXs (not no n/a n/a Internet circuits, and/or circuits standalone) SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes yes yes n/a n/a provider? Additional cost likely to apply. Access Physicians, Kiesel Law, Trend Micro, Key customer wins University of Washington Allstate, Foot Locker, Chili's, Golden State SAP, Cerner, Telstra, Notable Clients (references available upon Cisco Case Studies Lenox, Regus Warriors, Hyatt Schneider Electric, GE request) Additional case studies here. References available upon request. Verticals in which supplier Education, Healthcare, Healthcare, Financial Services, Education, Healthcare, Microsoft is leveraged Top Customer Verticals has historically had the Professional Services, Manufacturing, Retail Healthcare, Retail, SLED Technology across most verticals most success Technology Add-on admin On-Site Implementation / Does the supplier charge Available for additional implementation & training Yes Partner-driven Via Microsoft partners Training extra for these services? charge available beyond standard services provided Implementation Description or link Implementation Overview Implementation Overview Implementation Overview Partner-driven Via Microsoft partners Overview providing further detail Collection of reports Downdetector: Downdetector: Microsoft Downdetector offering real-time status Downdetector: 8x8 Downdetector: Zoom Downdetector: Webex RingCentral Teams and outage information RingCentral Meetings, Native and/or 3rd-party RingCentral Rooms, Collaboration Solutions 8x8 Video Meetings, 8x8 Zoom Meetings, Webinars, resale options offered by RingCentral Room Cisco Webex App 3rd-party offerings only Available Meeting Rooms Room Systems supplier Connector, RingCentral Webinar
Webex Calling is covered by Cisco's Flex software subscription and supports Cisco 68xx/78xx/88xx handsets as well as the World-class video/web Webex App softphone conferencing platform, Microsoft calling plans including Zoom Room Not purchased directly only available in 10 Systems with wireless 30+ Data Centers from Cisco; must source countries (as of January content sharing and one- worldwide; 45+ carrier through Cisco 2020) Local DIDs in 114 click meetings peering; 200+ ISP Peering partners/VARs or service countries and Unlimited providers Limited SLA - only 99.9% global calling for phone Single platform organically 40+ Global Ofce "good call rate" guarantee and contact center across developed, providing a Countries with expanded Flex agreements are 3- when using Teams- 47 countries consistent user experience International Virtual year minimum terms certied desk phone over across chat, meetings, and Number coverage to 100+ wired ethernet. Have won awards for phone on any preferred countries; localization for If sourced through Cisco Unique features of the highest voice quality over device Differentiators 16 languages, and service VAR/partner, Cloud At list rates, Teams calling provider the public Internet (Tolly to China & India (ICB) Connected PSTN (CCP) is approximately $12- Group) Contact Center vendors Intelepeer, 36/month + cost of E1/3/5 partnerships with Five9, 100+ ISV Partners; largest CallTower, and NTT Cloud license: Owns 200+ VoIP patents Genesys, NICE inContact, developer community in Communications can E1/E3 ($8/$20) + phone Talkdesk, and Twilio, the cloud space - 40,000+ provide PSTN calling plans license ($8) + conferencing Develop 10-12 new 3rd allowing agents to use Developers, 30+ GLIP ($4) + domestic calling party integrations every Zoom Phone endpoints to Integrations, 250 + If sourced through service plan ($12) or international quarter eld voice interactions RESTful APIs and Cloud providers, service calling plan ($24) OR Integrations providers connect Cisco E5 ($35) + domestic calling Zoom App Marketplace Call Control to their SIP plan ($12) or international with 200+ apps and bots, core for PSTN calling calling plan ($24) along with free access to APIs and SDKs Webex Calling does support local gateways, opening opportunities for Trusted Advisors to sell circuits and SIP trunks
