Does the supplier offer SIP Yes - Cisco offers PSTN SIP Trunking Available trunking services for on- No No Yes services sold through No premises PBXs? Cisco VARs Salesforce, AgileCRM, Bullhorn, eAgent, HubSpot, Mindscope, Salesforce, Bullhorn, Salesforce, HubSpot, Salesforce, Microsoft Microsoft Dynamics, Microsoft Dynamics, HubSpot, Microsoft Microsoft Dynamics, 3rd-party SaaS solutions Dynamics, ServiceNow, Salesforce, ServiceNow, CRM / ERP / Ticketing NetSuite, OnePageCRM, Dynamics, NetSuite, ServiceNow Zendesk, with which the supplier SugarCRM, Zoho Zendesk, Zoho App Integration Practice Partner, Oracle Sales Cloud, Zoho has pre-built integrations SalesFusion, ServiceNow, ServiceNow, Zendesk, Full List Here Additional Apps: see here SugarCRM, Teamwork, Zoho Full List Here TopProducer, Zendesk, Zoho Microsoft/Ofce365, 3rd-party Cisco Webex/Webex Cisco Webex/Webex mail/collaboration Google Workspace, Google Workspace, Productivity App Teams, Google Workspace, Google Workspace, Teams, Microsoft Teams, solutions with which the Microsoft/Ofce365, Microsoft/Ofce365, Integration Microsoft/Ofce365, Microsoft/Ofce365 Slack supplier has pre-built Slack, Microsoft Teams Slack, Microsoft Teams Slack, Microsoft Teams integrations Additional Apps: See here Direct Routing for PSTN access Embedded Softphone Microsoft Teams Supplier's capability with Direct Routing for PSTN Dialer Embedded Softphone Microsoft Calling Plans for Integrations Microsoft Teams access Embedded Softphone Dialer PSTN Access Dialer (Teams web- Bot integration version) SD-WAN technologies VMware SD-WAN by SD-WAN Offerings that these providers offer none none available via providers available via providers VeloCloud and manage themselves. Do these suppliers offer Dedicated Circuits for yes; SIP trunking to on- UCaaS trafc only, yes; dedicated voice Circuits Offered prem PBXs (not no n/a n/a Internet circuits, and/or circuits standalone) SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes yes yes n/a n/a provider? Additional cost likely to apply. Access Physicians, Kiesel Law, Trend Micro, Key customer wins University of Washington Allstate, Foot Locker, Chili's, Golden State SAP, Cerner, Telstra, Notable Clients (references available upon Cisco Case Studies Lenox, Regus Warriors, Hyatt Schneider Electric, GE request) Additional case studies here. References available upon request. Verticals in which supplier Education, Healthcare, Healthcare, Financial Services, Education, Healthcare, Microsoft is leveraged Top Customer Verticals has historically had the Professional Services, Manufacturing, Retail Healthcare, Retail, SLED Technology across most verticals most success Technology Add-on admin On-Site Implementation / Does the supplier charge Available for additional implementation & training Yes Partner-driven Via Microsoft partners Training extra for these services? charge available beyond standard services provided Implementation Description or link Implementation Overview Implementation Overview Implementation Overview Partner-driven Via Microsoft partners Overview providing further detail Collection of reports Downdetector: Downdetector: Microsoft Downdetector offering real-time status Downdetector: 8x8 Downdetector: Zoom Downdetector: Webex RingCentral Teams and outage information RingCentral Meetings, Native and/or 3rd-party RingCentral Rooms, Collaboration Solutions 8x8 Video Meetings, 8x8 Zoom Meetings, Webinars, resale options offered by RingCentral Room Cisco Webex App 3rd-party offerings only Available Meeting Rooms Room Systems supplier Connector, RingCentral Webinar