The Top UCaaS Providers in 2024

The Top UCaaS Providers in 2024

8x8, dialpad, ringcentral, Vonage, Zoom, microsoft teams.

UCaaS Matrix link to provider's Provider 8x8 Dialpad Microsoft Teams RingCentral Vonage Business Zoom Pathnder prole HQ Supplier's headquarters Campbell, CA San Ramon, CA Redmond, WA Belmont, CA Homdel, NJ San Jose, CA # of Employees in-house staff 1,500 1,000 144,000 4,000 2,500 6,000 Privately owned or Public / Private Public: EGHT Private Public: MSFT Public: RNG Public: ERIC Public: ZM publicly traded Number of licenses 70M (UCaaS); 5.5M Seats in Service 1M condential 17M (Teams Phone PSTN) 2M 1M deployed (Phone Seats) # of seats or MRC Minimum Seat Count / minimum required to no minimum 25 seats no minimum no minimum no minimum no minimum MRC engage Ideal opportunities for the Sweet Spot 100-10,000 seats 100-1,000+ seats 2-10,000+ seats 500-25,000 10-10,000 seats 150-2,500+ seats provider Acquired by Ericcson Companies acquired and Callstats.io, Contactual, HighFive, Kare LinkedIn, Skype iCore, NewVoiceMedia, Key Acquisitions integrated into the DXI, MarianaIQ, QSE, Knowledgeware, Koopid, Dimelo, Glip Keybase, Kites, Solvvy Technologies, Yammer Nexmo, Over.AI, Simple supplier's offering VoiceNET, Wavecell TalkIQ Signal, Telesphere, TokBox, Vocalocity Data-at-rest locations: APAC: Hong Kong, APAC: Singapore, Sydney, Hyderabad, Melbourne, APAC: Hong Kong, Japan, APAC: Hong Kong, New Tokyo Mumbai, Osaka, Malyasia, Singapore, South AWS Data Centers Delhi, Singapore, Sydney APAC: Hong Kong, Tokyo, Singapore, Sydney, Tianjin, Location of supplier's data Korea Sydney Canada: Toronto, Tokyo centers APAC: Singapore, Sydney Canada: Saskatchewan Vancouver Canada: Quebec City, EMEA: Amsterdam, Canada: Toronto, APAC: Asia-Pacic Toronto Canada: Calgary, Montreal EMEA: Amsterdam, Johannesburg EMEA: Amsterdam, Paris, Vancouver Germany Zurich Datacenter Locations EMEA: Europe, Middle EMEA: Austria, Finland, EMEA: Dublin, Frankfurt, LATAM: São Paulo EMEA: Amsterdam, East, Africa France, Ireland, Jerusalem, Paris LATAM: Rio de Janeiro LATAM: Rio de Janeiro Frankfurt Netherlands, Poland, UK: London LATAM: Latin America Sweden UK: London UK: London UK: London LATAM: Queretaro US: Chicago, Dallas, New (Mexico), São Paulo NA: North America LATAM: Brazil, Chile US: Atlanta, Chicago, Salt US: Ashburn (VA), Santa Jersey, San Jose US: Atlanta, Chicago, Lake City, Scottsdale Clara Dallas, Miami, New York, US: Denver, Newark, New UK: Cardiff, London San Jose, Vienna (VA) York City, San Jose, Virginia US: Bay (CA), Boydton (VA) local DID + in-country International Full PSTN calling experience, number 55+ Countries 100+ Countries 34 Countries 45+ Countries 90+ Countries 47+ Countries Replacement portability, access to emergency services Cisco, Panasonic, Poly, Yealink ALE, Avaya, Cisco, Mitel, Via 3rd Party: Audiocodes, Algo, Cisco, Grandstream, IP phones supported Poly, tekVizion, Unity Cisco, Panasonic, Poly, Compatible Handsets Non-supported SIP Obihair, Poly, Yealink Cisco, Crestron, Poly, Logitech, Poly, Snom, and/or resold by supplier Yealink phones can generally be Yealink Yealink Read more here. added as 3rd-party SIP devices. Does provider leverage a proprietary/native Platform platform or leverage a Proprietary Proprietary Microsoft Proprietary Proprietary Proprietary platform via third-party partnership? Middleware Middleware (Call2Teams, Direct Routing - Bundled TeamMates) Direct Routing - Bundled PBX Middleware PBX Direct Routing - Bundled Direct Routing - Bundled Microsoft Teams Supplier's capability with Direct Routing - Microsoft PBX n/a (Microsoft Calling PBX Direct Routing - Bundled Direct Routing - Microsoft Integrations Microsoft Teams PBX Plan) PBX PBX Embedded Dialer Direct Routing - Microsoft Embedded Dialer PBX Embedded Dialer Embedded Dialer Operator Connect Embedded Dialer (roadmap) CPNI, Cloud Security CCPA, CPNI, Cloud CCPA, Cloud Security Alliance (CSA), FISMA, CPNI, Cloud Security CPNI, GDPR, HIPAA, Security Alliance (CSA), CCPA, GDPR, HIPAA, ISO Alliance (CSA), FedRAMP, GDPR, HIPAA, HITRUST, Alliance (CSA), GDPR, HITRUST, ITAR, ISO FedRAMP, GDPR, HIPAA, Compliance standards the 27001, PCI, SOC 2 GDPR, HIPAA, HITRUST, ISO 27001, NIST 800-53, HIPAA, HITRUST, ISO 27001, NIST 800-53, PCI, HITRUST, ISO 27001, SOC provider has met or is ITAR, ISO 27001, NIST Compliance PCI, SOC 2, SOX 27001, PCI, SOC 2, SOX SOC 2, SOX 2 capable of assisting a cloud Additional Compliances: 800-53, PCI, SOC 2, SOX customer in meeting. ISO 27017, ISO 27018, Additional Compliances: Additional Compliances: Additional Compliances: Additional Compliances: PrivacyTrust Additional Compliances: ISO 9000, UK Government FINRA FINRA FERPA, IAPP, NCSC DOD Full List Cyber Essentials IL2, PIPE/PHIPA; Full List