CX Express and CX Elevate for basic call center features and non- CRM integrated users. Ring Central Contact Contact center solutions Contact Center Proprietary Proprietary none Center (NICE inContact), Vonage Omni-Channel Proprietary the supplier offers RingCentral CX Contact Center (VCC) is available for Salesforce, ServiceNow, Zendesk Microsoft Dynamics 365 and more. Can imitate Key Phone Key System Emulation No No No No Yes Yes System functionality Does the supplier offer SIP SIP Trunking Available trunking services for on- Yes No No No Yes Yes premises PBXs? Bullhorn, Google Workspace, HubSpot, Athena, Bullhorn, Cerner, Kustomer, Microsoft EPIC, Fiserv, Google Bullhorn, Google Dynamics, Microsoft Workspace, HubSpot, Jack Cerner, EPIC, Google Bullhorn, Google Cisco Webex/Webex Workspace, HubSpot, Ofce, NetSuite, Henry, Microsoft Workspace, HubSpot, Workspace, Kustomer, Teams, HubSpot, Microsoft Dynamics, Salesforce, ServiceNow, Dynamics, Microsoft Microsoft Dynamics, Microsoft Ofce, Microsoft Dynamics, Microsoft Ofce, NetSuite, Slack, SugarCRM, Ofce, NetSuite, Microsoft Ofce, 3rd-party SaaS solutions Salesforce, ServiceNow, Microsoft Ofce, Line of Business App Salesforce, ServiceNow, Zendesk, Zoho Salesforce, ServiceNow, Salesforce, ServiceNow, the supplier has integrated Slack, Zendesk, Zoho Salesforce, Slack, Zendesk, Integrations Slack, SugarCRM, Slack, SugarCRM, Slack, SugarCRM, with Zoho Zendesk, Zoho Additional Integrations: Zendesk, Zoho Zendesk, Zoho Additional Integrations: 351 pre-built, including Clio, Front, Outreach, Additional Integrations: Additional Integrations: Asana, Clio, Conuence, Additional Integrations: Additional Integrations: Wingman, Zapier Full List Full List GitHub, Jira, MailChimp, Clio, Connectwise, Job Full List Marketo, Oracle Sales Diva, Prodoscore, Cloud, Theta Lake, Workplace, Zapier VMware, Zapier Live Language Translation Assign Action Items Assign Action Items Note Taking & Live Language Translation Summarization Live Language Translation Assign Action Items Assign Action Items Live Language Translation Note Taking & Sentiment Analysis Note Taking & Live Language Translation Live Language Translation Note Taking & Summarization Summarization Articial Intelligence tools Summarization Additional Capabilities: Note Taking & Note Taking & AI Capabilities incorporated in the Real-Time Transcription ecosystem-driven, open AI Real-Time Transcription Summarization Summarization provider's solution Real-Time Transcription integrations; allows Sentiment Analysis customers to layer their Sentiment Analysis Real-Time Transcription Real-Time Transcription Sentiment Analysis own AI solutions on top of Additional Capabilities: 8x8's capabilities. Read Additional Capabilities: AI Sentiment Analysis Sentiment Analysis Additional Capabilities: Conversation Intelligence more about 8x8's Coaching Hub, Sales Full List. Intelligent Customer Playbook Assistant (roadmap) here. SD-WAN technologies VMware SD-WAN SD-WAN Offerings that these providers offer none none none none none (VeloCloud) and manage themselves. Do these suppliers offer Dedicated Circuits for yes; SIP trunking to on- UCaaS trafc only, yes; dedicated voice Circuits Offered prem PBXs (not no no no no Internet circuits, and/or circuits standalone) SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes no yes yes yes yes provider? Additional cost likely to apply. Verticals in which supplier Automotive, Finance, Automotive, Construction, Education, Healthcare, Healthcare, Finance, Healthcare, IT, Top Customer Verticals has historically had the Legal, Retail, Technology, n/a Finance, Healthcare, Professional Services, Manufacturing, Retail Retail most success SLED Retail, SLED Technology On-Site Implementation / Does the supplier charge Additional Charge Additional Charge via Microsoft partners Additional Charge Additional Charge Additional Charge Training extra for these services? Implementation Description or link Read more here Read more here via Microsoft partners Read more here Read more here Read more here Overview providing further detail 24/7 global access Does the supplier provide Dedicated support included. Included. Mid-market dedicated support Various support models included. Advanced Premier/Premier+ Dedicated Customer customers (100+ personnel? If so, is this depending upon customer Read more here. dedicated 24/7 support Included packages available for Support employees) and above get included or is there an needs offered for additional additional charge. dedicated rep. additional cost? charge. Read more here RingCentral Meetings, RingCentral Messaging, Native and/or 3rd-party Microsoft Teams, Collaboration Solutions Fax, SMS, RingCentral resale options offered by 8x8 Meet Proprietary Microsoft Teams Live Proprietary Proprietary Available Rooms, RingCentral Room supplier Events Connector, RingCentral Webinar link to provider's case Case Studies Read more here. Read more here. Read more here. Read more here. Read more here. Read more here. studies page