Solution In line with Frank Recruitment Group’s cloud-first on any device’, which is proving invaluable in such a strategy, Fuze was selected as its communications fast-paced industry. Hot desking requires no assistance platform, with complete integration into the company’s from IT, meaning that interviews, candidate feedback, critical technology ecosystem of Microsoft Office 365 and client negotiations can be carried out from any Microsoft Azure and Salesforce. location—so recruiters are no longer tied to their desk to complete a contract or make a hire. Fuze brings simplicity and scale to voice communications, with a single cloud platform A key feature for recruiters is the ability to coach on calls, powering all of the company’s sites around the world. from any location. Instead of using physical splitters, PBX and ISDN technologies have been removed team leaders can use Fuze to join and listen to a call completely, and resources used to configure and to coach new trainees, which is proving invaluable with maintain the system have been freed up to work on so many new hires and young graduates joining the other IT projects. Scaling up the business is easy, as business. the plug and play nature of the technology means new sites can be up and running in a matter of days Looking ahead, Frank Recruitment Group wants to take following a network readiness test on the internet advantage of Fuze’s integrated video capabilities to connection. optimize its ability to tap into the increasingly global talent pool, enabling recruiters to manage and guide client and Feedback from workers has been incredibly positive. candidate interaction. Fuze Rooms will also allow Frank Using Fuze with wireless headsets, around 2,000 Recruitment Group to bring together its dispersed teams users have been enabled with ‘dial tone anytime and with large-scale, room-to-room conferencing, replacing multiple collaboration tools. “Fuze has enabled us to deliver on our vision for the business to expand at a very rapid rate without having to invest in infrastructure and resources. Voice is a critical service, as recruiters build their markets on quality relationships, and Fuze has provided us with a communications backbone that is scalable, reliable and resilient. The complete ease of use has been vital for fast user adoption, delivering greater productivity, and scalability. ” Anthony Cummings Director of Infrastructure and Operations IT, Frank Recruitment Group