Key Takeaways UCaaS: The Landscape • The consensus of the analyst Based on components, the Unified Communications community points to rapid growth in as a Service (UCaaS) market has been segmented as the UCaaS space. follows: • Telephony • Customer interest spiked 86% in the • Unified Messaging midst of the Covid-19 pandemic. • Conferencing • Collaboration Platforms and Applications • Technical differentiators are very • Analytics difficult for vendors to maintain, since There are often different variations on these options competitors quickly adopt similar or but, by and large, features tend to fall into these cate- identical features. gories. While many products and services fulfill at least some of these functions on a point basis, the true value • Your Trusted Advisor has the expertise of UCaaS lies in interoperability and integration. The and the understanding of subtle basic value proposition is to combine all these features differences among products, and can into a fully unified and fully compatible communica- provide feedback and direction on tions solution that displaces a series of point products, which systems are best suited to your thereby simplifying management, strengthening in- needs, based on your specific teroperability and, in most cases, reducing cost and circumstances. complexity. • Proof-of-concept engagements will help Your Trusted Advisor can provide feedback on which you validate your decision. particular systems and related options are best suited to your circumstances. Copyright © 2020 AVANT Communications, Inc. 3