About the Analyst Ken Presti develops the strategic framework and manages the pro- cess of leveraging AVANT’s internal data and external data to drive high-value market research designed to help consultants, agents, channel partners, and other members of the Trusted Advisor com- munity more effectively help their business customers understand and evaluate Information Technologies. Ken Presti comes to the table with a wealth of experience in market research, survey development, focus group moderation, interviewing, and content development for the technology industry. His primary area of expertise is focused on go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom. A former Research Director of IDC’s Network Channels & Alliances service, he has served as a Trust- ed Advisor to several key networking vendors and service providers. He has also led his own market research and channel advisory firm, Presti Research & Consulting, and has worked with other promi- nent channel consultancies. Presti specializes in combining empirical data, his own experience with the perspectives of industry leaders in a way that fully illustrates technology trends, business model evolution, likely outcomes, and strategies for success. Contact us at [email protected]. Download your copy at goavant.net/ucaas-report Copyright © 2020 AVANT Communications, Inc. 4 Copyright © 2020 AVANT Communications, Inc.