Zoom Phone versus Microsoft Teams Voice

UCaaS Matrix link to provider's Provider Zoom Microsoft Teams Pathnder prole HQ Supplier's headquarters San Jose, CA Redmond, WA Size of supplier by # of Employees 5,000+ 144,000 employee count Privately owned or Public / Private Public: ZM Public: MSFT publicly traded 70+ Million UCaaS 20 million daily active Number of licenses Seats in Service Subscribers with over 2 users (as of November deployed Million Phone Seats 2019) # of seats or MRC Minimum Seat Count / minimum required to 1 seat 1 seat MRC engage Ideal opportunities for the Sweet Spot 150-10,000+ seats 2-10,000+ seats provider Companies acquired and LinkedIn, Skype Key Acquisitions integrated into the Keybase, Kites Technologies, Yammer supplier's offering Data-at-rest locations: NA: Denver, New York APAC: Busan, Chennai, Location of supplier's data City, San Jose Hong Kong, New South centers Wales, Osaka, Pune, Seoul, EMEA: Amsterdam, Singapore, Tokyo, Victoria APAC: Asia-Pacic Frankfurt EMEA: Abu Dhabi, Datacenter Locations EMEA: Europe, Middle APAC: Hong Kong, Amsterdam, Berlin, Cape East, Africa Melbourne, Mumbai Town, Cardiff, Dubai, (pending - 2H 2020), Dublin, Frankfurt, Geneva, LATAM: Latin America Sydney, Tokyo Johannesburg, London, Marseille, Paris, Zurich NA: North America LATAM: São Paulo (pending - 2H 2020) NA: Bay (CA), Boydton (VA), Quebec City, Toronto Available via 3rd Party AudioCodes, Cisco, Poly, IP phones supported (not from Microsoft): Compatible Handsets Yealink (click here for and/or resold by supplier device list) Audiocodes, Poly, Yealink Does provider leverage a proprietary/native Platform platform or leverage a Proprietary Microsoft platform via third-party partnership?

GDPR, FedRAMP, HIPPA, PCI, HIPAA, HITRUST, SOC2, CSA-STAR, IAPP, FedRAMP, SOC 1/2, GDPR Regulatory compliances NCSC DOD IL2, FERPA, Compliance the supplier meets PIPE DA/PHIPA Over 42 national, regional, and industry-specic Full List Available Here regulations Ability to comply with new GDPR Compliance Yes Yes EU standard Zoom Contact Center Zoom Phone also integrates with Genesys, Contact center solutions Five9, NICE CXone, and Contact Center None the supplier offers Talkdesk contact center platforms via SIP trunk and presence/directory synchronization between platforms Can imitate Key Phone Key System Emulation Yes No System functionality Does the supplier offer SIP SIP Trunking Available trunking services for on- Yes No premises PBXs? Salesforce, HubSpot, HubSpot, Microsoft Microsoft Dynamics, Dynamics, Salesforce, 3rd-party SaaS solutions CRM / ERP / Ticketing ServiceNow Zendesk, ServiceNow, Zendesk, with which the supplier App Integration Zoho Zoho has pre-built integrations Full List Here Additional Apps: see here Microsoft/Ofce365, 3rd-party Cisco Webex/Webex mail/collaboration Google Workspace, Productivity App Teams, Microsoft Teams, solutions with which the Microsoft/Ofce365, Integration Slack supplier has pre-built Slack, Microsoft Teams integrations Additional Apps: See here Embedded Softphone Microsoft Teams Supplier's capability with Dialer Microsoft Calling Plans for Integrations Microsoft Teams PSTN Access Bot integration SD-WAN technologies SD-WAN Offerings that these providers offer none available via providers and manage themselves. Do these suppliers offer Dedicated Circuits for UCaaS trafc only, Circuits Offered no n/a Internet circuits, and/or SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes n/a provider? Additional cost likely to apply.

Access Physicians, Kiesel Law, Trend Micro, Key customer wins University of Washington SAP, Cerner, Telstra, Notable Clients (references available upon Schneider Electric, GE request) Additional case studies here. References available upon request. Verticals in which supplier Education, Healthcare, Microsoft is leveraged Top Customer Verticals has historically had the Professional Services, across most verticals most success Technology On-Site Implementation / Does the supplier charge Yes Via Microsoft partners Training extra for these services? Implementation Description or link Implementation Overview Via Microsoft partners Overview providing further detail Collection of reports Downdetector: Microsoft Downdetector offering real-time status Downdetector: Zoom Teams and outage information Native and/or 3rd-party Collaboration Solutions Zoom Meetings, Webinars, resale options offered by 3rd-party offerings only Available Room Systems supplier World-class video/web conferencing platform, Microsoft calling plans including Zoom Room only available in 10 Systems with wireless countries (as of January content sharing and one- 2020) click meetings Limited SLA - only 99.9% Single platform organically "good call rate" guarantee developed, providing a when using Teams- consistent user experience certied desk phone over across chat, meetings, and wired ethernet. phone on any preferred Unique features of the device Differentiators At list rates, Teams calling provider is approximately $12- Contact Center 36/month + cost of E1/3/5 partnerships with Five9, license: Genesys, NICE inContact, E1/E3 ($8/$20) + phone Talkdesk, and Twilio, license ($8) + conferencing allowing agents to use ($4) + domestic calling Zoom Phone endpoints to plan ($12) or international eld voice interactions calling plan ($24) OR E5 ($35) + domestic calling Zoom App Marketplace plan ($12) or international with 200+ apps and bots, calling plan ($24) along with free access to APIs and SDKs