Gartner Magic Quadrant UCaaS

UCaaS Matrix link to provider's Provider 8x8 RingCentral Zoom Cisco Webex Microsoft Teams Pathnder prole HQ Supplier's headquarters Campbell, CA Belmont, CA San Jose, CA San Jose, CA Redmond, WA Size of supplier by # of Employees 1,500 4,000 6,000+ 76,000 144,000 employee count Privately owned or Public / Private Public: EGHT Public: RNG Public: ZM Public: CSCO Public: MSFT publicly traded 70+ Million UCaaS 20 million daily active Number of licenses Seats in Service 1M 2M Subscribers with over 5.5 condential users (as of November deployed Million Phone Seats 2019) # of seats or MRC Minimum Seat Count / minimum required to 1 seat 1 seat 1 seat 1 seat 1 seat MRC engage Ideal opportunities for the Sweet Spot 100-10,000 seats 500 - 25,000 seats 150-10,000+ seats 250-1,000 seats 2-10,000+ seats provider Dimelo - Renamed RingCentral Engage (a Companies acquired and Callstats.io, Contactual, social media customer LinkedIn, Skype Key Acquisitions integrated into the DXI, MarianaIQ, QSE, Keybase, Kites Broadsoft communications service Technologies, Yammer supplier's offering VoiceNET, Wavecell Glip

NA: Denver, Newark, New Data-at-rest locations: York City, San Jose, NA: Atlanta, Chicago, Toronto, Vancouver, APAC: Busan, Chennai, Location of supplier's data Dallas, Los Angeles, Miami, NA: Ashburn (VA), Canada, Virginia Hong Kong, New South centers New York, San Jose, NA: Chicago, Council Santa Clara Wales, Osaka, Pune, Seoul, Seattle, Toronto, Vienna Bluffs (IA), Dallas, Los EMEA: Amsterdam, Singapore, Tokyo, Victoria APAC: Asia-Pacic (VA) Angeles, New York EMEA: Amsterdam, Frankfurt London EMEA: Abu Dhabi, Datacenter Locations EMEA: Europe, Middle EMEA: Amsterdam, EMEA: Amsterdam, APAC: Hong Kong, Amsterdam, Berlin, Cape East, Africa London, Paris, Zurich Frankfurt, London APAC: Hong Kong, New Hyderabad, Melbourne, Town, Cardiff, Dubai, Delhi, Singapore, Sydney Mumbai, Osaka, Dublin, Frankfurt, Geneva, LATAM: Latin America APAC: Singapore, Sydney, APAC: Melbourne, Osaka, Singapore, Sydney, Tianjin, Johannesburg, London, Tokyo Sydney, Tokyo LATAM: Rio de Janeiro Tokyo Marseille, Paris, Zurich NA: North America LATAM: Rio de Janeiro SA: Queretaro (Mexico), NA: Bay (CA), Boydton São Paulo (VA), Quebec City, Toronto Available via 3rd Party Algo, Cisco, Grandstream, Cisco, Panasonic, Poly, Avaya, Cisco, Mitel, Poly, (not from Microsoft): IP phones supported Logitech, Poly, Snom, Compatible Handsets Yealink (click here for Yealink (click here for Cisco and/or resold by supplier Yealink (click here for device list) device list) Audiocodes, Cisco, Poly, device list) Yealink Does provider leverage a proprietary/native Platform platform or leverage a Proprietary Proprietary Proprietary Cisco Broadcloud Microsoft platform via third-party partnership? CPNI, Cyber Essentials Plus UK, CSA Star Alliance GDPR, FedRAMP, HIPPA, PCI, HIPAA, HITRUST, Compliance, FISMA, SOC2, CSA-STAR, IAPP, FedRAMP, SOC 1/2, GDPR Cyber Security, FINRA, CS, GDPR, HITRUST, ISO Regulatory compliances GDPR, HIPAA, HITRUST, NCSC DOD IL2, FERPA, Compliance GDPR, HIPAA, HITRUST 27001/27017/27018, the supplier meets ISO27001 & 9001 UK, PIPE DA/PHIPA Over 42 national, regional, CSF, PCI, SOC 2, SOX SOC 2/3 PCI-DSS, Privacy Shield and industry-specic US/UK, SOX, UK Gov't Full List Available Here regulations ATO, SOC 2 Type 2 Ability to comply with new GDPR Compliance Yes Yes Yes Yes Yes EU standard Zoom Contact Center Zoom Phone also integrates with Genesys, RingCentral Contact Contact center solutions Five9, NICE CXone, and Cisco UCCE, UCCX, Contact Center Proprietary Center (NICE inContact) None the supplier offers Talkdesk contact center Webex CC RingCentral Engage platforms via SIP trunk and presence/directory synchronization between platforms

Can imitate Key Phone Key System Emulation No No Yes No No System functionality Does the supplier offer SIP Yes - Cisco offers PSTN SIP Trunking Available trunking services for on- No No Yes services sold through No premises PBXs? Cisco VARs Salesforce, AgileCRM, Bullhorn, eAgent, HubSpot, Kustomer, Salesforce, Bullhorn, Salesforce, HubSpot, HubSpot, Microsoft Salesforce, Microsoft Mindscope, Microsoft HubSpot, Kustomer, Microsoft Dynamics, Dynamics, Salesforce, 3rd-party SaaS solutions Dynamics, ServiceNow, CRM / ERP / Ticketing Dynamics, NetSuite, Microsoft Dynamics, ServiceNow, SugarCRM, ServiceNow, Zendesk, the supplier has integrated SugarCRM, Zoho App Integration OnePageCRM, Practice NetSuite, Oracle Sales Zendesk, Zoho Zoho with Partner, SalesFusion, Cloud, ServiceNow, Full List Here ServiceNow, SugarCRM, Zendesk, Zoho Full List Here Additional Apps: see here Teamwork, TopProducer, Zendesk, Zoho Microsoft/Ofce365, 3rd-party Cisco Webex/Webex Cisco Webex/Webex Cisco Webex/Webex mail/collaboration Google Workspace, Productivity App Teams, Google Workspace, Teams, Google Workspace, Google Workspace, Teams, Microsoft Teams, solutions with which the Microsoft/Ofce365, Integration Microsoft/Ofce365, Microsoft/Ofce365, Microsoft/Ofce365 Slack supplier has pre-built Slack, Microsoft Teams Slack, Microsoft Teams Microsoft Teams, Slack integrations Additional Apps: See here Direct Routing for PSTN access Embedded Softphone Microsoft Teams Supplier's capability with Direct Routing for PSTN Dialer Embedded Softphone Microsoft Calling Plans for Integrations Microsoft Teams access Embedded Softphone Dialer PSTN Access Dialer (Teams web- Bot integration version) SD-WAN technologies VMware SD-WAN by SD-WAN Offerings that these providers offer none none available via providers available via providers VeloCloud and manage themselves. Do these suppliers offer Dedicated Circuits for yes; SIP trunking to on- UCaaS trafc only, yes; dedicated voice Circuits Offered prem PBXs (not no n/a n/a Internet circuits, and/or circuits standalone) SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes yes yes n/a n/a provider? Additional cost likely to apply. Key customer wins Allstate, Foot Locker, Chili's, Golden State SAP, Cerner, Telstra, Notable Clients (references available upon Case studies here. Cisco Case Studies Lenox, Regus Warriors, Hyatt Schneider Electric, GE request)

Verticals in which supplier Education, Healthcare, Healthcare, Financial Services, Education, Healthcare, Microsoft is leveraged Top Customer Verticals has historically had the Professional Services, Manufacturing, Retail Healthcare, Retail, SLED Technology across most verticals most success Technology Add-on admin On-Site Implementation / Does the supplier charge Available for additional implementation & training Yes Partner-driven Via Microsoft partners Training extra for these services? charge available beyond standard services provided Implementation Description or link Implementation Overview Implementation Overview Implementation Overview Partner-driven Via Microsoft partners Overview providing further detail Collection of reports Downdetector: Downdetector: Microsoft Downdetector offering real-time status Downdetector: 8x8 Downdetector: Zoom Downdetector: Webex RingCentral Teams and outage information RingCentral Meetings, Native and/or 3rd-party RingCentral Rooms, Collaboration Solutions 8x8 Video Meetings, 8x8 Zoom Meetings, Webinars, resale options offered by RingCentral Room Cisco Webex App 3rd-party offerings only Available Meeting Rooms Room Systems supplier Connector, RingCentral Webinar

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Webex Calling is covered by Cisco's Flex software subscription and supports Cisco 68xx/78xx/88xx handsets as well as the Webex App softphone Not purchased directly Microsoft calling plans are 30+ Data Centers from Cisco; must source available in 34 countries worldwide; 45+ carrier through Cisco (as of January 2023) Local DIDs in 114 peering; 200+ ISP Peering partners/VARs or service countries and Unlimited providers Limited SLA - only 99.9% global calling for phone 40+ Global Ofce All-in-one platform for "good call rate" guarantee and contact center across Countries with expanded Contact Center, AI, Virtual Flex agreements are 3- when using Teams- 47 countries International Virtual Agent, Phone, E-mail, year minimum terms certied desk phone over Number coverage to 100+ Calendar, Video Meetings, wired ethernet. Have won awards for countries; localization for Room Systems, Digital If sourced through Cisco Unique features of the highest voice quality over Differentiators 16 languages, and service Signage, Content Sharing, VAR/partner, Cloud At list rates, Teams calling provider the public Internet (Tolly to China & India (ICB) Whiteboarding, Team Connected PSTN (CCP) is approximately $20- Group) Chat, Events, Webinars vendors Intelepeer, 32/month + cost of E1/3/5 100+ ISV Partners; largest and more with over 2,000 CallTower, and NTT Cloud license: Owns 200+ VoIP patents developer community in app integrations with rich Communications can E1/E3 + phone license ($8) the cloud space - 40,000+ APIs and SDKs. provide PSTN calling plans + domestic calling plan Develop 10-12 new 3rd Developers, 30+ GLIP ($12) or international party integrations every Integrations, 250 + If sourced through service calling plan ($24) OR quarter RESTful APIs and Cloud providers, service E5 + domestic calling plan Integrations providers connect Cisco ($12) or international Call Control to their SIP calling plan ($24) core for PSTN calling Webex Calling does support local gateways, opening opportunities for Trusted Advisors to sell circuits and SIP trunks