Cloud Trusted Advisor

This document compares the annual costs and IT needs of hiring in-house IT staff versus using outsourced managed IT services for various business types and sizes.

Questions IT Leaders to ask potential MSP partners

IVR performance testing for contact and call centers.

Side by side comparison of TEM providers Tangoe and Calero.

Kore.ai, NICE, uniphore, dialpad, levelai, sharpen. Detailed comparison data for the top AI Customer Experience Leaders.

Pros and Cons of Microsoft Direct Routing versus Operator Connect

Zoom, RingCentral, Microsoft Teams

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Zoom, Vonage, 8x8, RingCentral, Dialpad

How to navigate the four deployment options for Microsoft Teams Voice

A deep dive report on Thrive a managed security provider.

Zoom Contact Center versus market leaders.

Here are the top 500 MSPs for 2024.

A detailed 2024 updated comparison report of Calltower, Microsoft Teams, RingCentral, SCB Global, and Zoom.

A detailed step-by-step guide to migrate from Avaya to Microsoft Teams Voice.

500 IT professionals were surveyed about their current and future technology initiatives; UCaaS, CCaaS, CyberSecurity, Telecom Expense Management.

Seven ways to cut your IT spending by 15% without impacting performance

The top vendors that offer Microsoft Operator Connect

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Here are the top expense management vendors

Detailed overview of Zoom Phone

10 tips you can implement in your contact center to improve Customer Experience

10 proven steps for finding the right TEM solution for your organization

Cultivating a Culture of Process Efficiency

How We Helped The Planet Group Migrate to Zoom Phone

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Healthcare Provider

SaaS Expense Managment for Healthcare

Calero is a leader in SaaS expense management.

Sprinklr comparison versus NICE CXONE, Genesys

happy customers

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G2 and TrustRadius rate Sprinklr

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CCaaS testimonial

Contact Center trends, insights, market data, and top vendors for 2023.

a proven 10-step process from market research to adoption

Find out how companies are leveraging Sprinklr to improve their brand.

Our proven, patented 10-step process for contact center evaluation to adoption.

Cato Networks, Aryaka, Versa

Cato Networks

Cost comparison on-premise versus cloud phone systems

how to evaluate, implement, and adopt disruptive technologi

Technical and Business Requirements for Contact Center

How AI in your contact center leads to a positive Return On Investment.

We list the pros and cons of operator connect, direct routing, and do-it-yourself options.